Privacy Policy
winmur

1 Introduction and Policy Scope

This Privacy Policy is a legally binding agreement between you ("User" or "Player") and winmur ("Company", "we", "us"), which is an online casino and sports betting platform operating under international licensing. This policy describes how winmur collects, uses, discloses and protects your personal information when you use the winmur.org website and all services related to it.

By registering an account, using the platform or accessing any part of the winmur website, you acknowledge that you have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

The scope of this policy covers all channels of interaction between you and winmur, including account registration, gaming activity, financial transactions, communication with the customer support team, and any feedback or information you voluntarily share with us.

2 Information We Collect

winmur collects various types of information to ensure the platform operates safely, efficiently and in line with international licensing requirements. The following are the main categories of information we collect:

2.1 Identity Information

During account registration, you are required to provide basic information including your full name, identity card number (MyKad), date of birth, email address and mobile phone number. This information is used to verify your identity, prevent duplicate registrations and fulfil KYC compliance requirements.

2.2 Financial Information

To process deposits and withdrawals, we collect information related to the payment methods you use such as e-wallet accounts (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details, online banking via FPX, or crypto wallet addresses (USDT, BTC, ETH). winmur does not store passwords or PINs for any of your payment accounts.

2.3 Platform Usage Information

We automatically collect data related to your activity on the platform, including:

• Game history and bets placed
• Login times and active session duration
• Device type, operating system and browser used
• IP address and location data at the country level
• Pages visited and actions taken on the platform
• Error logs and technical diagnostic reports

2.4 Communication and Feedback

When you contact the winmur customer support team via Live Chat or email, the content of that communication is stored for service record purposes, staff training and support quality improvement.

3 Purpose of Information Processing

Every piece of information collected by winmur is processed based on a legitimate and specific purpose. We do not process your data beyond the scope stated below:

• Verifying player identity and fulfilling KYC requirements set by international licensing bodies
• Processing money deposits and withdrawals through payment methods supported by the platform
• Managing player accounts including game history records, bonuses and VIP programmes
• Ensuring account security and detecting suspicious activity or potential fraud
• Complying with AML legal requirements and applicable regulatory rules
• Providing 24/7 customer support in Malay and English
• Sending account-related communications, relevant promotions and service updates
• Improving technical performance and the user experience on the winmur platform

4 Data Sharing and Disclosure

winmur takes a strict approach to data sharing. We do not sell, rent or exchange your personal information with any third party for marketing or commercial purposes. Data disclosure only occurs in the following circumstances:

4.1 Service Providers

Third parties directly involved in the operation of our platform, such as payment processors, licensed gaming software providers and technical infrastructure suppliers, may receive limited access to the data needed to carry out their functions. All such third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

4.2 Legal Requirements

winmur may disclose your personal information to relevant authorities when required by law, court order or directive from a regulatory body with jurisdiction over our platform. This includes investigations into financial crime or money laundering.

4.3 Business Transfers

In the event of a merger, acquisition or transfer of winmur assets, user data may be transferred to the new entity. You will be informed in advance of any such significant changes and your rights will continue to be protected.

5 Data Security and Storage

winmur continuously invests in technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure or accidental destruction.

• End-to-end data encryption using SSL/TLS protocols during data transmission
• Databases protected with AES-256 encryption for stored data
• Two-factor authentication (2FA) system to protect player accounts
• Round-the-clock security monitoring to detect and respond to cyber threats
• Strict internal access controls — staff only access data based on the requirements of their role
• Regular security audits by independent cybersecurity teams

Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and licensing requirements. After the retention period ends, data will be securely deleted or anonymised.

6 Cookies and Tracking Technologies

The winmur.org website uses cookies and similar tracking technologies to improve the user experience and analyse platform usage.

6.1 Types of Cookies Used

• Essential Cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use our website, helping us identify technical issues and improve platform performance.
• Preference Cookies: Save your personal settings such as language preference and interface display so you do not need to reset them each time you visit.

6.2 Managing Cookie Settings

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features on the winmur platform.

7 Your Rights as a User

winmur respects your rights over your personal data. You have the right to:

• Right of Access: Request a copy of the personal information we hold relating to your account.
• Right of Rectification: Update or correct any information in your account that is inaccurate or out of date.
• Right of Erasure: Request deletion of your personal data, subject to legal and licensing requirements that require us to retain certain records.
• Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances defined by law.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format where this is technically feasible.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the rights listed above, please contact the winmur customer support team via 24/7 Live Chat or submit your request through our support email. We will process your request within a reasonable timeframe and inform you of the outcome of our assessment.

8 Amendments to This Policy

winmur reserves the right to amend or update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform service improvements. Any material amendments will be communicated to you via:

• A clear notice on the main page of the winmur.org website
• An email notification to the address registered to your account
• A message within your account upon your next login after the amendment takes effect

Continued use of the winmur platform after the effective date of such amendments will be considered as your acceptance of the updated version of the Privacy Policy. If you do not agree with the amendments made, you have the right to close your account and request the deletion of your personal data in accordance with the rights stated in Section 7.

Previous versions of this Privacy Policy are available upon request through our customer support team.

9 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the winmur team is ready to assist you through the following channels:

• 24/7 Live Chat accessible directly on the winmur platform in Malay and English
• Support email: [email protected]

We aim to respond to every privacy-related inquiry within a reasonable timeframe. For issues that require thorough investigation, we will inform you of the estimated resolution time needed.