winmur Terms and Conditions

Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "User") and winmur ("Company", "we"). This Agreement governs your access to and use of the winmur website and all services provided on it.

Continued use of the winmur platform after any amendments to these terms will be considered acceptance of the amended terms. It is your responsibility to review this document from time to time to ensure you are always aware of the current terms in effect.

Account Eligibility and Registration

To register and use a winmur account, you must meet the following requirements:

• Be at least 21 years old on the date of registration.
• Be an individual with full legal capacity to enter into a legally binding agreement.
• Not be a player who has self-excluded from a gambling platform.
• Not register on behalf of another person or use a false identity.
• Each individual is only allowed to hold one (1) winmur account. Registering multiple accounts by the same individual is a violation of these terms.

All information submitted during registration must be accurate, complete and current. winmur reserves the right to request identity verification documents such as an identity card (MyKad), passport or related documents at any stage for verification purposes.

The name on the winmur account must match the name of the payment method owner used. A name mismatch may cause delays or rejection of transactions as well as account suspension.

Deposits and Payment Methods

winmur supports the following payment methods for deposits: Touch 'n Go eWallet, DuitNow, FPX Online Banking, Boost, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

• The minimum deposit amount is RM50 per transaction, regardless of the payment method chosen.
• Deposits are usually credited to your winmur account immediately after successful payment confirmation.
• All successful deposits are final and cannot be reversed once credited to the gaming account.
• winmur does not charge any processing fees on deposits, however your payment provider may apply their own fees.
• Deposits must be made using a payment method registered in your own name only.

If your deposit is not credited within the expected timeframe, please contact the winmur customer support team via live chat or email with proof of transaction for prompt assistance.

Withdrawals

Players may submit withdrawal requests to the same payment method used for deposits. The following conditions must be observed:

• The minimum withdrawal amount is RM50 per request.
• Withdrawals are usually processed within 5 to 30 minutes once the request is approved.
• Identity verification may be required before the first withdrawal or for amounts exceeding a certain limit.
• All applicable wagering requirements must be fully met before a withdrawal can be processed.
• winmur reserves the right to delay withdrawals for compliance review, fraud prevention or identity verification purposes.

Any withdrawal request that does not meet the above conditions may be rejected or delayed. Players will be notified via email or live chat regarding any related issues.

Bonuses and Promotions

winmur offers various bonus offers to eligible players. All bonuses are subject to specific terms stated at the time the offer is made.

Welcome Bonus: New players are eligible for a 150% first deposit bonus of up to RM1,000. The wagering requirement is 20 times the bonus amount. For example, a deposit of RM100 will give a bonus of RM150, making the balance RM250, and the wagering requirement is RM150 × 20 = RM3,000.

• Bonuses offered are for the use of registered winmur players only.
• Each bonus offer can only be claimed once unless stated otherwise.
• winmur reserves the right to cancel bonuses obtained through illegitimate means or in violation of the terms.
• Using multiple accounts to claim the same bonus is prohibited and will result in cancellation of all bonuses and closure of accounts.
• Bonus funds cannot be transferred between accounts or converted directly to cash until the wagering requirement is met.

winmur reserves the right to modify, suspend or end any promotion at any time without prior notice. winmur's decision regarding bonus eligibility is final.

Player Responsibilities

As a user of the winmur platform, you agree to:

• Comply with all applicable laws and regulations in your local jurisdiction.
• Keep your account login information, including your username and password, confidential.
• Notify winmur immediately if you suspect your account has been accessed without authorisation.
• Not use automated software, bots, scripts or unauthorised third-party tools to play or access the platform.
• Only bet with your own money and never use funds obtained through illegal means.
• Bet responsibly and do not rely on gambling as a primary source of income.

If you are experiencing gambling-related problems, we encourage you to use our account management tools or contact our support team for assistance. You can find more information on our Responsible Gambling page.

Account Suspension and Closure

winmur reserves the right to suspend or close a player's account at any time if there is a breach of these terms and conditions, including but not limited to:

• Providing false or misleading information during registration.
• Attempted fraud, game manipulation or system exploitation.
• Money laundering or suspicious financial activity.
• Abuse of the bonus or promotion system.
• Registration of multiple accounts by the same individual.
• Use of payment methods that do not belong to you.

Players may also close their own account at any time upon request. Any valid remaining balance (after deduction of any bonus that has not met the wagering requirements) will be returned to the player via an appropriate payment method.

Limitation of Liability

winmur operates under an international licence and provides a fair and secure gaming platform. However, there are limitations of liability that every player should understand:

• winmur is not responsible for any losses arising from betting or gaming decisions made by the player.
• Any technical disruptions, internet connection failures or device issues experienced by the player are beyond winmur's responsibility.
• winmur does not guarantee platform availability at all times, as periodic maintenance work may be required.
• Players are solely responsible for their own financial decisions and winmur does not provide any financial advice.

In the event of a dispute regarding game results, winmur's system decision is final, subject to review of valid transaction records.

Privacy and Data Protection

winmur is committed to protecting players' personal data. All information collected is processed in accordance with our Privacy Policy, which can be found on the Privacy Policy page.

Your personal data is collected for the purposes of identity verification, payment processing, regulatory compliance and service improvement. winmur will not sell or share your personal data with third parties without your consent, except as required by law.

Players have the right to request access to their personal data, request correction of inaccurate information, or apply for data deletion subject to relevant legal obligations. For privacy enquiries, please contact our support team.

Amendments to Terms and Applicable Law

winmur reserves the right to amend, modify or replace any part of these terms and conditions at any time. Amendments will take effect immediately upon publication on the winmur website.

It is the player's responsibility to review this page periodically. Continued use of the winmur platform after any amendment is published constitutes the player's acceptance of the revised terms.

This agreement is governed by the laws of the jurisdiction in which winmur operates and holds its licence. Any dispute that cannot be resolved through negotiation will be referred to a competent arbitration body.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.